i spent an hour trying to book rail tickets online with southernrailway.com
they wanted me to set up an account
i don't really want an account i just need a ticket and i'd be glad to pay
they insist i set up an account with my e-mail address and a password
then they said the password was invalid
then they asked me to set up an account again
then they put the fare up
so i'm going by bus ... it takes twice as long to get there but the booking system is comparitively open and transparent
i wonder how many customers they alienate on a daily basis ?
